Describe what skills are required by the helpdesk technician for each step in a typical incident process.

I am not wanting the steps I need the skills required for step, this question really has me stumped

Respuesta :

they need to be organized
Critical Thinking. Oftentimes, help desk technicians have flow charts or predefined procedures they can follow to resolve known problems. ...Written Communication. ...Active Listening. ...Verbal Communication. ...Conflict Resolution. all these are good. Sorry about how long you had to wait and i hope this helps.